Shipping policy
Shipping policy
Shipping and Frequently Asked Questions;
Orders are processed and prepared for shipping within 2-3 business days. Delivery times can take 1-3 weeks (business days) from purchase to worldwide shipping, unless stated in the product description. Sometimes we have special sales and offer priority shipping. e.g. shipping within 5-10 days. Shipping times can be found in the product descriptions of all products and can sometimes vary depending on specific products.
How shipping works?
Lumora® works with global merchants and top quality manufacturers to offer you the best prices and the most innovative products. This means that your order will be shipped from all over the world. The shipping methods we use for most of our cargo are carried out with USPS and FedEx companies.
Directly from our partners, and because many of our products are in high demand, it may take 1-3 weeks (business days) for our product(s) to arrive. If you have purchased different products, it is possible to receive more than one package.
If it doesn't arrive right away, don't worry. We also provide tracking numbers with each order.
24/7/365 ticket and email support is offered. We are just one step away from an email that always responds to you very quickly. Please contact us if you need help, we are here.
How do we return an item?
Refer to our return policy. If you need further assistance, please email us at support@lumoraprojectors.com.
How long will it take you to reply to my message?
We aim to maintain the fastest response times on the web. So far, we regularly achieve our best results and respond to your questions within 1-3 hours. However, we may not always be perfect. So please allow up to 24 hours, especially on weekends or holidays. We guarantee awesome customer support!
SHIPPING & DELIVERY POLICY
Last updated July 01, 2024
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://lumoraprojectors.com/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard 7-14 days shipping on all domestic orders.
Once your order is packed, we will share your tracking information with you.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free standard 7-14 days shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
We've got your back if your delivery is delayed and keep you safe with our return policy. However, please allow us time for a few days delay in your orders and we will also inform you via email in case of any delay, if you do not receive any mail, contact us at support@lumoraprojectors.com. We will be tracking your cargo and keeping it safe.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
OUR PRIVACY POLICY
https://lumoraprojectors.com/policies/privacy-policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us
by:Email: support@lumoraprojectors.com